Contacting us

We're easy to reach. Here's how to get in touch depending on what you need.

For support and general questions

If you need help using Sophie, or something isn't working the way you expect:

• In-app chat: Click the chat icon in the bottom corner of Sophie while signed in.
• Email: [email protected]

See Getting support for tips on what to include.

For security concerns

If you suspect a security issue — unauthorized access, a lost device, a suspicious email — contact our security team directly:

• Email: [email protected]

See Reporting a security incident for guidance on what to share.

Which address should I use?

• [email protected] — questions, bugs, how-to help, account and billing questions.
• [email protected] — suspected security issues only.

When in doubt, send your message to [email protected] and we'll route it to the right team if needed.